Terms & Conditions
1. Product Availability & Substitution
For Subscription flower arrangements, we will choose in-season flowers to include in the arrangements. The sample arrangements on our website are shown to give an idea of the size and style of our arrangements. A different arrangement comprising different flowers will be delivered each time.
All prices shown on the site are in Malaysian ringgit.
2.2 Payment Methods
We accept the following credit cards: VISA and MasterCard. Malaysians can pay with local debit cards or FPX transfers, e-wallets (grab/boost/TNG).
3.1 Delivery Details
We will endeavour to deliver your order to the recipient’s address you have provided. However, there are times when this is not possible due to problems with the address information provided or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient’s address you provide is accurate, and that you give us additional instructions to assist our drivers to locate difficult to find addresses.
3.2 Receipt of Deliveries
You are responsible for ensuring that someone is at the specified location to receive the delivery. Flowers sent to business addresses, hotel, campsite and hospitals may be delivered to a main reception; the picture of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your recipient.
For deliveries to gated housing area, condos and apartments, if no one is there to accept delivery, the items shall be left at the guard post and will be deemed as having been delivered to the recipient. Delivered picture will be provided.
We shall not be responsible for the items, quality or otherwise, from the above points forward.
3.3 Delivery Areas
We currently offer delivery to the areas specified in our delivery schedule. We reserve the right to change the delivery schedule.
3.4 Timing of Deliveries
Our standard delivery schedule is between 10:00am and 7:00pm from Monday to Saturday AND 10am to 3pm on Sunday. During extremely busy periods, such as Valentine’s Day, Mother’s Day, and Christmas, we will extend our delivery window from 08:00am to 9:00pm in order to ensure that all orders could be delivered on the day requested.
3.5 Change of Address
Generally, we will do our best to accommodate last-minute change of delivery address, subject to an additional charge of 25.00MYR.
4. 100% Satisfaction Guarantee
4.1 Delivery Failure or Damaged Flowers
Although we do our best to ensure that this does not happen, on very rare occasions, a delivery may fail to arrive at its destination due to an unforeseen delivery issue, or the item(s) may arrive damaged. If the recipient fails to receive any flowers, or receives damaged flowers, please contact us immediately so that we can arrange a re-delivery on the next available delivery date.
Where flowers have been damaged, we require that you send us photographs clearly showing the problem. We need to be informed of any issues within 24 hours of the delivery to give us the best chance of successfully resolving the issue. Do note that as part of our strict quality control measures, all of our items are photographed in-store before being sent out for delivery and immediately before hand-over to the recipient.
We do seek our customers assistance and understanding that all fresh flowers and foliages are alive and will deteriorate with time, heat exposure, direct sunlight exposure, humidity, care, and specific environmental factors outside of our control once they are delivered. It is important to note that this guarantee does not confer the right to an automatic 100% refund or exchange, but only to a fair and reasonable resolution.
4.2 Flower Care
It is important that the flowers are cared for correctly. Putting them by heat sources or draughts, direct sunlight exposure, hot and humid environment, or failing to change the water, will quickly cause deterioration. Fresh flowers remind us that life’s precious moments are indeed fleeting and precious, so treat your beautiful floral gift with care to show appreciation and respect for the person who sent it to you and it will give you joy, satisfaction, and fill you with love!
Float time and conditions of balloons cannot be guaranteed as rubber/latex/polychloroprene are a natural product. Factors such as light, temperature, and altitude may affect the float times and conditions of balloons. We recommend that inflated balloons not be taken out of the indoor area, because the pressure difference may affect their appearance. Oxidation, the clouding over the surface of balloons, is a normal process. All our products are made in good faith and will be handed over to the recipient in good condition. However, if the condition of the product(s) deteriorate after handed over to the recipient, we shall not be held liable for any compensation to you or any third party resulting from such changes.
5. Customer Services
You may always reach us by call or whatsapp at 06 646 2235 / 016 355 9984. Email at email@example.com
THANK YOU FOR CHOOSING US TO DELIVER YOUR LOVE!